You can direct your complaint to our Customer Support team, at firstname.lastname@example.org. We are committed to acknowledge receipt of your complaint within 10 business days and to give you a definitive answer within 2 months.
We will try our best to find a solution that fits your request as soon as possible.
Do not hesitate to checks our articles regarding:
- Receiving your rewards
- Rewards delivery deadline
- Responsibility for the project execution
- Projects that do not go as planned
If you are not satisfied with the answer given by our Support team, or if you have not received any answer within 2 months after sending your request, you can refer the matter to the consumer mediator chosen by the association Financement Participatif France, of which KissKissBankBank is a member: MEDIATION-NET Consommation:
- Directly on their website: www.mediation-net-consommation.com
- Or by post: MEDIATION-NET Consommation, 34 rue des Epinettes 75017 Paris
The solution the mediator will offer you will not bind all parties, who remain free to leave the mediation process at any time.
The consumer mediator:
- applies only to natural person contributors
- is limited to relationships between backers and platforms (it does not include relationships with a project creator or with a Payment Service Provider)
If no amicable settlement can be found, the most diligent party can refer the matter to the competent courts.