I want to make a complaint

You can direct your complaint to our Customer Support team, at support@kisskissbankbank.com. We are committed to acknowledge receipt of your complaint within 10 business days and to give you a definitive answer within 2 months.

We will try our best to find a solution that fits your request as soon as possible.

Do not hesitate to checks our articles regarding:

 

Mediation

If you are not satisfied with the answer given by our Support team, or if you have not received any answer within 2 months after sending your request, you can refer the matter to the consumer mediator chosen by the association Financement Participatif France, of which KissKissBankBank is a member: MEDIATION-NET Consommation:

The solution the mediator will offer you will not bind all parties, who remain free to leave the mediation process at any time.

The consumer mediator:

  • applies only to natural person contributors
  • is limited to relationships between backers and platforms (it does not include relationships with a project creator or with a Payment Service Provider)

If no amicable settlement can be found, the most diligent party can refer the matter to the competent courts.

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